Question on Conair Thinner Bathroom Scale?

I recently bought a Thinner (TH210) scale, the one that measures weight, body fat and body water. To get my weight, I pressed ON/USER as instructed. Waited for 0.0 to show up, then stepped up on the scale. The problem, the scale's not changing at all. It's still 0.0 then after a while the 0.0 disappears. I've tried it several times and it's still the same. Does anyone know a solution for this? I called the 1800 number of Conair, but their offices are closed.

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